Refund policy

Returns & Refunds

Because our products are ready-made gifts, we do not accept returns or provide refunds simply because a customer has changed their mind, ordered the wrong item or no longer wants the product.

However, we want our customers to receive exactly what they ordered.

Please contact us as soon as possible if:

• You received the wrong item
• Your order is missing an item
• Your item arrived damaged or defective
• We made an error with your order

Please contact us within 48 hours of receiving your order and provide your order number and clear photographs of the item and packaging where applicable.

We will assess the issue and, where the problem is our responsibility, we will arrange an appropriate solution, which may include a replacement, repair or refund where applicable.

Damaged parcels:
If your parcel appears visibly damaged when delivered, please photograph the parcel before opening it and contact us as soon as possible.

Nothing in this policy limits any rights you may have under applicable South African consumer law.